Nexus Pools Warranty FAQs
Welcome to Nexus Pools’ FAQs page, your go-to resource for answers about who we are and our fibreglass pool shells. Whether you’re diving into pool exploring our designs, or researching more about our pools, find solutions to your inquiries here. Simplify your pool ownership journey with Nexus Pools’ FAQs.
As part of your Nexus Pools purchase you may have also purchased other pool products such as pool equipment, pool covers etc. Explore Industries, the manufacturer of Nexus Pools swimming pool shells, does not manufacture these products. Please refer to the manufacturer’s warranty and user guides for more information.
For warranty-related issues, please reach out to your Authorised Nexus Pools Dealership to begin the warranty process.
Nexus Pools fibreglass pools have a Lifetime Warranty. Please check your Warranty for the terms and conditions of your Lifetime Warranty.
A certified Explore Industries technician can only undertake repairs on a Nexus Pools swimming pool. Should you have any repair issues please contact the Authorised Nexus Pools Dealership you are contracted with directly who will begin the process. To have repairs undertaken by someone not authourised by Explore Industries may void your Lifetime Structural Warranty.
Nexus Pools fibreglass swimming pool shells are designed to be flexible and resistant to cracking under normal site conditions and with proper maintenance as outlined in your Warranty.
Nexus Pools offers a Lifetime Warranty on the swimming pool shell. You will be emailed a copy of your Warranty soon after your pool is installed. Please complete the Online Warranty Form to register your Nexus Pools Lifetime Warranty. The form must be submitted within 6 months from receiving the email request. It is highly recommended to check your Junk Inbox approximately a month after the Nexus Pools shell has arrived. Once you have submitted the online form you will receive a confirmation email which indicates completion of your Warranty.
What Are You Waiting For?
Take the Plunge. Your Pool Journey Awaits.
Don’t miss the opportunity to live in the moment. After all, it’s not the days we remember. It’s the moments. So, go ahead. Jump in. Because memories made at the pool last a lifetime, and that is the best gift you can give to yourself and to your family.
Explore
the Range
We invite you to dive into our comprehensive range of pool designs. Get your feet wet while you take advantage of our innovative technology. Just jump in and play around with some of the different options. Your sense of wonder and imagination is always welcome here.
Be Inspired
by Nexus Pools
There are very few limits at Nexus Pools. And if we find them, we’ll push them. If you need a bit of inspiration to get started, just visit our website gallery, peruse our blog, and visit our various social media channels. Then share your ideas with family and friends.
Connect
with your local dealer
All it takes to begin is a simple conversation with your locally owned and operated Nexus Pools dealership. From there, you will receive a complimentary onsite measure, style, and colour consultation with experienced consultants who specialise in making pool ownership dreams come true.
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